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Cancellation

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Gear Up Studios Cancellation Policy

1. Introduction

At Gear Up Studios, we understand that sometimes plans change. This Cancellation Policy outlines the terms and conditions regarding cancellations of bookings, services, and subscriptions. Please read this policy carefully. By using our services, you agree to the terms of this Cancellation Policy.

2. Cancellation of Bookings

2.1 How to Cancel a Booking

To cancel a booking, please follow these steps:

  1. Log in to your Gear Up Studios account.
  2. Go to the “My Bookings” section.
  3. Select the booking you wish to cancel.
  4. Click on “Cancel Booking” and confirm your cancellation.

2.2 Cancellation Fees

  • 24 Hours or More Before Appointment: If you cancel a booking 24 hours or more before the scheduled appointment time, you will receive a full refund.
  • Less Than 24 Hours Before Appointment: If you cancel a booking less than 24 hours before the scheduled appointment time, you will be charged a cancellation fee equivalent to 50% of the booking fee.

3. Cancellation of Services

3.1 Subscription Services

If you have subscribed to any of our services, you can cancel your subscription at any time. To cancel your subscription, follow these steps:

  1. Log in to your Gear Up Studios account.
  2. Go to the “Account Settings” section.
  3. Click on “Manage Subscriptions”.
  4. Select the subscription you wish to cancel and click “Cancel Subscription”.

3.2 Refunds for Subscription Services

  • Monthly Subscriptions: If you cancel a monthly subscription, you will continue to have access to the service until the end of the current billing cycle. No refunds will be issued for partial months.
  • Annual Subscriptions: If you cancel an annual subscription, you will continue to have access to the service until the end of the current billing cycle. Refunds for annual subscriptions will be prorated based on the remaining months of the subscription, minus a cancellation fee equivalent to one month’s subscription fee.

4. Cancellation of Special Services or Events

For cancellations of special services or events, the specific cancellation terms will be outlined at the time of booking. Please refer to the specific terms provided for those services or events.

5. How to Request a Refund

To request a refund for a canceled service, follow these steps:

  1. Log in to your Gear Up Studios account.
  2. Go to the “Order History” section.
  3. Select the service you wish to request a refund for.
  4. Click on “Request Refund” and fill out the required details.
  5. Submit your refund request. Our team will review and process your refund within 5-7 business days.

6. Changes to This Cancellation Policy

Gear Up Studios reserves the right to update or modify this Cancellation Policy at any time. When we do, we will post a notification on our website. We encourage users to frequently check this page for any changes to stay informed about our cancellation policies.

7. Contact Us

If you have any questions about this Cancellation Policy, please contact us:

Thank you for choosing Gear Up Studios. We are committed to providing you with excellent service and support.

Best regards,

The Gear Up Studios Team